Terms of Use

These Terms govern your use of LeWell, operated by LEWELL Co., Ltd., Bangkok, Thailand ("LeWell", "we", "us", or "our"). By creating an account or using LeWell, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and legally able to enter this agreement where you live. Purchases are also governed by the rules of the Apple App Store or Google Play.

LeWell provides wellbeing education and guided learning activities, including AI-assisted feedback. Features and content may vary by device, country, account, and store.

Lessons, quizzes, and practices saved on your device may remain available during a connection or service outage while their saved access windows are valid. The app automatically prepares available written content in your selected language. Offline audio is not guaranteed: audio already in an account-specific device cache may play offline while its access window is valid; uncached audio and other assets require a connection. The browser version also needs an available app shell to open. Account creation, first sign-in, credential changes, and purchases require online service. A saved copy does not create or extend a paid entitlement. Access windows cannot exceed 14 days or a known paid-access end, whichever comes first.

Activity completions and submitted quiz answers are saved on your device for later checking under the same account. Private practice answers enter this queue only when you explicitly choose Submit. Unfinished private practice drafts are not automatically submitted. Saved work can synchronize when eligible sign-in and service return; current access, content and completion requirements still apply. Pending status does not confirm server progress, XP, rewards or achievements. Reward-day rules generally use server processing time; limited recent streak evidence may support the preceding day. Several days of offline activity do not guarantee separate historical reward days. Saved progress controls let you retry, review or remove pending submissions. The Privacy Policy explains local retention, sign-out, deletion and storage-loss limits.

AI feedback requires online service and may be processed after a saved submission synchronizes; LeWell does not produce personalized AI feedback on your device while offline. When you request AI feedback, you agree that LeWell may process your submitted response, including personal, health or emotional information you choose to include, and send it with the relevant practice instructions to Anthropic's commercial Claude API for that purpose. We do not attach your account ID or email address to that request, but your response itself may identify you. Avoid submitting information about other people or details you do not want processed for feedback. The Privacy Policy explains the provider's retention and handling of this information.

If you choose to provide optional body-profile answers or health information, you agree that LeWell may store and use it to provide the related guidance described in the Privacy Policy when those features are available. You can skip optional questions. Mood check-ins, step logging, health-metric screens, and device-health syncing are unavailable in the current MVP. This change does not delete records retained from earlier versions. Share usage data remains optional. Accepting these Terms does not waive your mandatory data-protection rights.

LeWell is not a medical device and does not provide medical advice, diagnosis, treatment, psychotherapy, crisis response, or emergency monitoring. Content and AI-assisted feedback are educational and general. They can be incomplete or incorrect and must not replace a qualified professional's judgment. Stop an activity that feels unsafe and contact local emergency or crisis services when appropriate.

You must provide accurate information, protect your credentials, and notify us if you suspect unauthorized access. You may not share, sell, or transfer an account. One person may not use another person's health or identity information as their own.

You may not use LeWell to break the law, commit fraud, harm or threaten others, impersonate someone, access another account, bypass security, scrape or automate access without permission, reverse engineer except where law expressly permits, upload malicious code, or post abusive, illegal, infringing, deceptive, or privacy-invasive content.

LeWell may review reports, remove or restrict content, limit features, suspend accounts, preserve evidence, and notify authorities where reasonably necessary. Report safety, abuse, privacy, or intellectual-property concerns to hello@lewell.app. We will assess reports in context; we do not guarantee that every reported item will be removed.

LeWell and its licensors own the Service, software, lesson content, practice instructions, quizzes, graphics, trademarks, and related materials. We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose while your access remains active.

Your submitted content remains yours. You grant LeWell a worldwide, non-exclusive license to host, copy, process, transmit, and display that content only as reasonably needed to provide, secure, support, and improve the Service, including sending a response to the disclosed AI provider when you request feedback. This license does not give LeWell permission to sell your content or use your private responses to train general-purpose AI models. The license ends when the content is deleted, except for lawful retention, technical backup cycles, and content you intentionally shared with others where continued display is reasonably necessary.

For a copyright or trademark complaint, email hello@lewell.app with your contact details, the protected work, the material at issue, its location, the basis of your claim, and a good-faith statement that the information is accurate.

Accounts on the subscription access model can use one saved free topic without a subscription. Other paid learning content requires an active qualifying subscription. The free topic does not start billing and remains accessible after a subscription ends while that content and the Service remain available.

Gold and gems are in-service virtual items. They have no cash value, are not transferable, and cannot be exchanged for money. We may correct a balance or entitlement caused by fraud, reversal, duplicate fulfillment, or technical error.

Virtual items have the effect, quantity, duration, and price shown before confirmation. They do not themselves grant a subscription or paid-content access.

The store purchase screen identifies each one-time digital product, price, currency, quantity, and entitlement before confirmation. A paid Mastery unlocks the identified content for your account while the content and Service remain available. If we permanently discontinue paid content, we will provide a reasonable substitute, continued access where feasible, or another remedy required by law.

Eligible legacy accounts retain permanent subscription access without a recurring subscription charge. This account entitlement does not cancel any existing Apple or Google subscription; manage unwanted store billing separately. Previously purchased content and bundles retain their existing entitlements even when no longer offered. Permanent or lifetime access applies while LeWell continues to provide the applicable content and Service, subject to these Terms and mandatory consumer rights.

LeWell offers an auto-renewing subscription with the benefits, billing period, localized price, and trial terms shown before purchase. Apple or Google bills your store account. Unless canceled before renewal, the subscription renews at the price and period confirmed by the store. Store notices and consent rules apply to price changes.

Where offered, a free trial automatically converts to the paid subscription shown at checkout unless canceled before it ends. Eligibility, duration, and offer conditions are shown before purchase. Trials and offers may be limited to one per person or store account and may expire. The final store confirmation is authoritative.

Cancel or manage an Apple subscription at Apple subscription settings or a Google Play subscription at Google Play subscription settings. Cancellation stops future renewal and normally preserves access until the current paid or trial period ends. Deleting the app or your LeWell account does not cancel a store subscription.

Mobile purchases are processed through Apple or Google under the relevant store's purchase terms. We do not receive card or bank details.

Request an App Store refund through Apple's refund process or a Google Play refund through Google Play's refund process. Store rules and mandatory law control eligibility and timing. Contact hello@lewell.app if a purchase was duplicated, technically not delivered, materially not as described, or associated with an account-access problem. We aim to acknowledge billing support requests within five business days. We can investigate delivery and access issues and, where the store permits, arrange or issue a refund through its systems. Apple handles App Store refund decisions; Google Play also permits developers to process eligible refunds.

Except where the store grants a refund or law requires one, completed digital purchases are final after delivery begins. Nothing in these Terms limits a mandatory cooling-off, withdrawal, cancellation, refund, repair, replacement, or other consumer right. In the EEA, UK, and other regions with digital-content withdrawal rules, the store checkout may request consent to immediate supply and acknowledgement that a withdrawal right can be lost once supply begins. The store's legally required interface and terms govern that election. Contact us if the store process does not provide a right you believe applies.

Taxes are included or added as shown by the store.

Consult a qualified professional before changing exercise, nutrition, sleep, or other wellbeing practices, especially if you are pregnant, take medication, have a medical condition, or have symptoms. Individual results vary. LeWell does not guarantee health, learning, financial, relationship, employment, or other life outcomes. Device readings and AI output can be inaccurate or delayed.

LeWell relies on services such as Apple, Google, RevenueCat, and Anthropic. Their terms and privacy policies apply to their services. We are not responsible for a third party's independent acts, outages, store decisions, or content, but this does not limit rights that cannot legally be excluded.

We may add, change, suspend, or discontinue features and content to maintain, secure, or improve LeWell. We do not guarantee uninterrupted or error-free operation. We will provide reasonable notice when a change materially reduces an active paid entitlement, unless urgent security, legal, or technical reasons prevent advance notice. Mandatory consumer remedies remain available.

You may delete your account in Settings or at https://lewell.app/delete-account. Deletion does not cancel an Apple or Google subscription; manage or cancel it separately through the store. You do not have to cancel a subscription to request account deletion.

We may restrict or terminate access for a material or repeated breach, fraud, threats, security risk, legal requirement, or misuse of purchases. Where reasonable, we will give notice and an opportunity to correct the issue. Sections that by nature should continue after termination, including ownership, payment obligations, disclaimers, liability, and dispute terms, survive.

To the extent permitted by law, LeWell is provided "as is" and "as available" without implied warranties that can lawfully be disclaimed. LEWELL Co., Ltd. is not liable for indirect, incidental, special, consequential, exemplary, or punitive loss arising from the Service.

To the extent permitted by law, our aggregate liability for claims relating to the Service is limited to the greater of the amount you paid for LeWell during the 12 months before the event giving rise to the claim or USD 100. This limit does not apply to fraud, willful misconduct, death or personal injury caused by negligence, breach of confidentiality or data-protection duties where exclusion is prohibited, or any liability or consumer right that law does not permit us to exclude or limit.

These Terms are governed by the laws of Thailand. This choice does not remove mandatory consumer protections or your right to bring a claim in a court available under the law where you live. Subject to those protections, disputes will be resolved by the courts of Bangkok, Thailand.

Before filing a claim, you and LeWell agree to attempt a good-faith resolution by contacting hello@lewell.app, unless urgent relief or applicable law allows otherwise.

We may update these Terms as LeWell changes. We will update the date above and provide notice when a change is material. We will request renewed acceptance where law requires it. Otherwise, continued use after the effective date means acceptance of the updated Terms.

• General, billing, moderation, and intellectual-property requests: hello@lewell.app
• Privacy requests: privacy@lewell.app
• Operator: LEWELL Co., Ltd., Bangkok, Thailand